Privacy Policy

1. Introduction

At HollowHaven ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website hollowhaven.sbs (the "Website") or use our styling services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Website or use our services.

2. Information We Collect

2.1. Personal Data

We may collect personal information that you voluntarily provide to us when you:

• Register on our Website
• Fill out a contact or inquiry form
• Subscribe to our newsletter
• Book a styling service
• Participate in surveys or promotions
• Contact us via email, phone, or social media

The personal information we collect may include:

• Name, email address, phone number, and postal address
• Billing and payment information
• Style preferences and clothing sizes
• Images you provide for styling consultations
• Service usage information and feedback

2.2. Automatically Collected Information

When you visit our Website, we may automatically collect certain information about your device and usage patterns, including:

• IP address, browser type, and operating system
• Pages you view and links you click
• Time spent on pages and navigation patterns
• Referral sources and exit pages
• Device information (such as device type and mobile network information)

We collect this information using cookies, web beacons, and similar technologies. For more information about our use of cookies, please see Section 7 below.

3. How We Use Your Information

We may use the information we collect for various purposes, including to:

• Provide, operate, and maintain our Website and services
• Improve, personalize, and expand our Website and services
• Understand and analyze how you use our Website and services
• Develop new products, services, features, and functionality
• Communicate with you about our services, updates, and promotions
• Process transactions and send related information, including confirmations and invoices
• Provide customer support and respond to inquiries
• Send administrative information, such as changes to our terms, conditions, and policies
• Protect against, identify, and prevent fraud and other illegal activity
• Comply with legal obligations and enforce our legal rights

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract: Processing is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into a contract.
• Consent: You have given consent to the processing of your personal data for one or more specific purposes.
• Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party, provided those interests are not overridden by your rights and freedoms.
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject.

5. Sharing Your Information

We may share your information with third parties in the following circumstances:

• Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
• Business Transfers: If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of company assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Protection of Rights: We may disclose your information to protect and defend our rights, property, or safety; our customers or others; and to enforce our contracts or policies.
• With Your Consent: We may share your information with third parties when we have your consent to do so.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this privacy policy, to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances, we may anonymize your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.

7. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities and to distinguish you from other users of our Website. Cookies are small data files that are stored on your device when you visit a website. They enable the website to remember your actions and preferences over a period of time.

We use the following types of cookies:

• Essential Cookies: These cookies are necessary for the Website to function properly and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms.
• Performance and Analytics Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Website. They help us to know which pages are the most and least popular and see how visitors move around the site.
• Functionality Cookies: These cookies enable the Website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.
• Targeting and Advertising Cookies: These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites.

You can control and manage cookies in various ways. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this Website may become inaccessible or not function properly.

8. Data Security

We have implemented appropriate technical and organizational measures to protect the security of your personal information. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

We regularly review our security systems to ensure they remain effective and up-to-date. We also limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

9. Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Right to Access: You have the right to request copies of your personal information.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure: You have the right to request that we erase your personal information, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information, under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal information, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

If you wish to exercise any of these rights, please contact us using the details provided in Section 13. We may ask you to verify your identity before responding to such requests to ensure your data is protected.

10. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

However, we have taken appropriate safeguards to ensure that your personal information remains protected in accordance with this privacy policy. These safeguards include implementing the European Commission's Standard Contractual Clauses for transfers of personal information between our group companies and with our third-party service providers and partners.

11. Children's Privacy

Our Website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under 16 without verification of parental consent, we take steps to remove that information from our servers.

12. Changes to This Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date at the top of this policy.

You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.

13. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us at:

HollowHaven
5 Stewart Flats
Wardstad, E9 5LR
London, United Kingdom
Email: [email protected]
Phone: +44 022 817 4005

If you have a complaint or concern about how we are processing your personal data, we hope that you will contact us in the first instance so that we can try to resolve the issue. However, you also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.